This is the site-wide notice. Please keep plain text with no formating. 🙂
What are the Box Office hours? Where is the Box Office?
A: The Box Office at the festival site is located beside the main gate and is open the whole weekend from 2 pm until 11 pm.
How much are tickets? Are there senior rates? How much are children?
A: Please visit our Tickets Page for all pricing information. Full-price tickets are for everyone aged 13+. Youth (8-12) are half the regular price. Children 7 and under are free with a paying, accompanying adult/guardian. Government-approved ID may be required to verify age. Please read our Youth Policy for full details.
I don’t have an email/internet/credit card. Is there another way I can purchase tickets?
A: Unfortunately at this time we are only able to offer online ticket sales. If you live near Kaslo and need assistance completing a transaction, please Contact Us
I can’t make it to the festival anymore. Can I get a refund?
That’s unfortunate you are longer able to attend the festival! The Kaslo Jazz Etc. Festival has a No Refunds policy. If you can’t make it to the festival anymore there are a couple of options: You can transfer your ticket to someone you know via your confirmation email (see below for more info), or you can try to sell your ticket (at face value only!) through our Kaslo Jazz Etc. Festival Community Page
How do I transfer my ticket to someone else?
In your ticket confirmation email there is an option “to view your tickets”. Once you have your tickets open, scroll down past the download/print option to see an option to transfer your tickets. You will need the person’s contact information that you are transferring the ticket to. If you have multiple tickets purchased and only want to transfer one of your tickets to someone else, be very careful you have selected the correct ticket, as once you have transferred your ticket it is permanent.
I bought a ticket for my friend and myself but both tickets are under my name. How can I change the name on my ticket?
In your ticket confirmation email there is an option “to view your tickets”. Once you have your tickets open, scroll down past the download/print option to see an option to “change name” and this will change the name of the ticket holder. The name of the cardholder who made the purchase will remain on all tickets purchased, but in small print underneath it will display the new ticket holder’s name.
I want to attend the day my favourite artist is performing. Can I purchase a ticket for one day? Do you have a schedule?
I bought a Saturday ticket but want to go on Sunday now. Is there a way to switch days?
The festival has a No Exchanges, No Refunds policy. You can try to sell your tickets through the Kaslo Jazz Etc. Festival Community Page
I can’t make it for a full day. Are there half-day tickets? Are two-day tickets available?
Single Day tickets are for the full day: 2 pm-12 am. Single Day tickets or Full Weekend Passes are available for purchase only.
I have received my ticket confirmation email. Now what?
You can either print out your tickets or you can download them onto your smartphone/device and bring them to the festival to be scanned.
I purchased my tickets but haven’t received a confirmation email. What should I do?
If you haven’t received your confirmation email, please email firstname.lastname@example.org and we’ll make sure it gets to you.
Will there be tickets sold at the Box Office during the festival?
It depends! If the KJEF sells out beforehand there won’t be any tickets sold at the gate. We’ll keep everyone posted on ticket sales via our social media platforms. Don’t wait until the last minute though as the KJEF has sold out multiple years in a row!
I am on the Guest List / Will Call list. Where do I get my ticket?
Go to the Box Office at the festival’s main gate and your name will be on our Guest List. Please provide ID to match the name on our Guest List.